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Shipping & Returns

Shipping & Returns, Returns and Exchanges, if applicable, must be made within 10 days of receipt of goods. Returns or exchanges after 10 days will not be accepted. All returns and exchanges will comply with our normal return policy. If the original shipment received free shipping the credit will be issued minus the actual shipping charges paid by us.

Once a sale is made and payment completed, the item(s) you ordered are considered to be in process. Once an order is in process, it can be cancelled but there may be restocking fees, handling fees, shipping fees, and other fees that may be applied to a cancelled order.

If you choose to return an item or refuse delivery on an item, you will be responsible for the shipping incurred by us to send the products to you, as well as the shipping to send the goods back to us. You will also be subject to a 25% restocking fee on allowable returned items. All items MUST be in new condition with all proper packing material and paperwork shipped back to us. If the goods cannot be sold in NEW CONDITION, a refund will not be issued and goods will be rejected, or available for you to pick up and ship back to yourself.

Be sure that the item you are ordering is what you want and the size, color, shape, design, etc is exactly what you are looking for. If you are not sure, please ask us for any additional information prior to purchase. Returning an item can become costly and the credit card company will refer to this page as a reference that you understand this information, and accept these terms and conditions posted on the checkout screen. The credit card company will not be able to dispute the transaction if you simply decide to return the goods, or refuse delivery. The above fees would still apply with no recourse.

Wrong Order - Our Mistake.

If you placed an order and we made the mistake of shipping out the wrong goods, we will be responsible for the fees involved in the return shipping of the goods. Wrong order does not include substitutions for a better quality item or slight variances in colors, etc. This is for completely incorrect items.

Wrong Order - Customer Mistake.

If the order was a mistake on your part, you will need to pay for shipping back to us as well as be subject to a possible 25% restocking fee and the shipping we incurred to get it to you. There may be other handling fees as well. You are responsible for your own mistakes on any order. If you place an order over the phone, you are responsible for the order as we can only order what you tell us. Please place your order online to be sure you are ordering the correct items. An email is sent to you with your ordered items. Confirm this information as soon as you order your goods to make sure its 100% correct PRIOR to shipping. If the original shipment received free shipping the credit will be issued minus the actual shipping charges paid by us. All items MUST be in new condition with all proper packing material and paperwork shipped back to us. If the goods cannot be sold in NEW CONDITION, a refund will not be issued and goods will be rejected, or available for you to pick up and ship back to yourself.

Payment

I agree that we will pay our credit card transactions, etc according to our card holder agreement. I further agree and understand that I may not file a chargeback for any reason except a case of a fraudulent transaction that I did not make. Agreeing to purchase goods from www.flagsandkites.com will waive my rights to a chargeback against Flags and Kites . Any fees associated with collecting unpaid funds, goods, fees, or services will be charged to the customer at the fullest extent available under law. If an account falls into collections, the standard collection fee is 30% of the total invoice plus any other applicable fees.

Refunds.

All orders are processed and charged to you in US Dollars. Any credits, refunds, exchanges, etc will be refunded back to you in US Dollars only. We are not responsible for any conversion rate outside of the US Dollar. We do not convert any currency for you to make a purchase nor do we collect funds from you in a currency other than the US Dollar.

Taxes

Flags and Kites shall add 9.75% sales tax for orders delivered to any address in the state of Tennessee. All orders shipped to any another state, each customer shall be responsible for all sales taxes, or any other tax charge by that state.

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